Terms and Conditions

Terms and Conditions

Terms & Conditions

We are UK Health Consultancy (referred to as “we”, “our” or “us”) a company registered in England, registration number 11801142, registered office is at 86 Brook Street, Mayfair, London W1K 5AY, United Kingdom.

We work with medical practitioners, consultants and doctors (our “partners”) to provide medical liaison services. This means that, if you request medical services, we will identify a medical health provider for you and introduce you to (the “service” or “services”). We are not medical practitioners, consultants or doctors and we do not provide any medical advice or treatment. We act as an advisor for our medical health providers and cannot give medical advice to you.

By accepting these terms and conditions, you agree to be bound by these terms.

Our Contract With You

    1. How to start the process. If you would like to instruct us to provide services to you, you will need to contact us via our website www.ukhealthconsultancy.com or by contacting our telephone service. We will then make an assessment about your needs and whether we can introduce you to one of our medical health providers and will communicate with you via post, phone or email. If you have a preferred method of communication, then please let us know.
    2. Forming a contract between us. If following our assessment at 1.1, we determine that we can provide our services to you, we will notify you of this in writing. We will also provide you with a copy of these terms in writing so that you can review them. We may also contact you by telephone following your acceptance of these terms and conditions. We will introduce ourselves and we will explain the commercial purpose of the call and inform you our acceptance of your instruction for our services. A contract will be formed between you and us when you have accepted these terms and conditions.
    3. If we cannot accept your instruction. If we are unable to accept your instruction, we will inform you of this in writing or over the phone. This might be because our medical health providers are unavailable at that time or because of the urgency of the desired consultation.


Our Services

  1. Referring you to our medical health providers. We will use our reasonable endeavours to refer you to an appropriate medical health provider. Whether we consider a partner to be appropriate will be determined by us considering our communication with you, your description of your needs and information that we hold regarding our medical health providers. Whilst we take reasonable steps to make sure that you are placed with a health provider who is suitable for your needs, we are not able to make medical judgments about your condition or the type of care and treatment you require: only a qualified medical practitioner such as our partners can do this. If you believe that we have introduced a health provider who is not adequate for your needs, then you must notify us right away. Once you have been referred to a medical health provider, you will have a private contract with that provider for the supply of medical services; we (UK Health Consultancy Ltd) are not a party to that contract and accept no liability arising from it.
  2. If you do not already have a diagnosis. We expect you to have a medical diagnosis prior to approaching us for our services. If you do not have a medical diagnosis then we will arrange for one of our general practitioner partners to conduct an initial examination and, once he or she has determined a diagnosis, we will refer to you to a consultant partner who can provide specialist care.


Providing Services

    1. When we will provide the services. We will provide our services to you with reasonable care and skill. We will initially contact our medical health providers following our acceptance of your instruction with a view to arranging an initial consultation within a reasonable period of time.
    2. We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract.
    3. What will happen if you do not provide us with the required information. If we require further information from you in order to refer you to an appropriate partner (such as your medical history), we will contact you in writing or call you to collect this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract. We will not be responsible for any delay in supplying the services late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.


How to End the Contract For Our Services

    1. Tell us you want to end the contract between you and UK Health Consultancy. To end the contract with us, please let us know by doing one of the following:
      • Telephone and email. Call customer services on +44 (0) 20 7318 0902 and also email us at info@ukhealthconsultancy.com. Please provide your name, home address, details of the instruction and, where available, your phone number and email address.
      • Online. Complete the www.ukhealthconsultancy.com/contact-us/ on our website.
      • By post. Write to us at 86 Brook Street, London, W1K 5AY United Kingdom. Please provide your name, home address, details of the instruction and, where available, your phone number and email address.


Our Rights to End The Contract

    1. We may end the contract. We may end the contract for our services at any time by writing to you if:
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, any medical information necessary to refer you to an appropriate partner; or
      • we are required to do so by law or as instructed by a regulatory body.


Fees and Consultancy

    1. The services of UK Health Consultancy are entirely free of any charge to you (the customer/patient/client).
    2. The fees and consultancy costs of UK Health Consultancy are paid for by our medical health provider/s.
    3. We are not responsible to you for acts or omissions of our medical health providers. We cannot accept any liability for loss or damage that you suffer as a result of something that a medical health provider did or failed to do. You have a private and direct contract with the health provider that we refer you to for the provision of medical services and any losses or damage arising from the medical health provider’s acts or omissions must be directed to that health provider.
    4. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the services including our obligation to provide the services with reasonable care and skill and within a reasonable time.


How We May Use Your Personal Information

    1. How we will use your personal information. Your personal data is very important to us. We will use the personal information you provide to us strictly in accordance with our privacy policy. This will include sharing your personal data with our medical health providers in order to facilitate the provision of medical services. For further information, please see our privacy policy.


Other Important Terms

    1. No third party has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    2. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    3. Applicable Law These terms and conditions are governed by English law and you.


How to Contact Us

    1. How to contact us. You can contact us by telephoning our customer service team at +44 (0) 20 7318 0902 or by writing to us at info@ukhealthconsultancy.com
    2. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44 (0) 20 7318 0902 or write to us at info@ukhealthconsultancy.com
    3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your instruction.
    4. When we use the words “writing” or “written” in these terms, this includes emails.